What do the lights on your FTTP nbn™ Connection Box mean? Belong

What do the lights on your FTTP nbn™ Connection Box mean?

 

Light

Indicator

Meaning

Action

Power

Off

There’s no power to your connection box. All the other lights will also be off if when your Connection Box has no power.

Check your connection box is plugged in and turned on. If it’s still not powering on (flashing green) try our troubleshooting tips or get in touch.

 

Solid red

Your Connection Box is operating on backup battery power.

If there’s a mains power outage in your area, your backup battery will allow for up to 5 hours of power. If there’s no power outage in your area, try troubleshooting.

 

Solid green

Your Connection Box is working fine. Sometimes the indicator light might appear more orange/ yellow than green – that’s ok.

No action required.

 

Flashing green

Your Connection box is booting up.

Nothing to do here. The light will turn to solid green shortly.

Optical

Off

Your Connection box has been disabled.

Restart your connection box and if that doesn’t work, get in touch.

 

Solid red

Your Connection box has lost connection to the network.

Try troubleshooting your connection box. If that doesn’t work, get in touch.

 

Solid green

Your Connection Box is working fine.

No action required.

 

Flashing green

Your Connection Box is working and there’s normal activity on the network.

No action required.

Alarm

Off

Your Connection Box is working but you don’t have any devices attached.

No action required.

 

Solid red

Your Connection Box isn’t working. An issue has been detected.

Try troubleshooting your Connection Box. If that doesn’t work, get in touch.

 

Solid green

Your Connection Box is working fine.

No action required.

Uni-D

1/2/3/4

Off

You’ve got no active Ethernet devices connected to this port right now.

If you’re having difficulty connecting your devices, try restarting them and your connection box. If a restart doesn't fix the problem, get in touch.

 

Solid yellow

There’s an active device capable of up to 1000Mbps is plugged in.

No action required.

 

Flashing yellow

Data activity detected on the network.

No action required.

 

Solid green

There’s an active device capable of up to 10/100Mbps is plugged in.

No action required.

 

Flashing green

Data activity detected on the network.

No action required.

Update

Off

Normal

No action required.

 

Solid red

Your Connection Box failed to download an update.

Get in touch with us.

 

Flashing green

Your Connection Box is downloading a software updated.

Nothing to do. It’ll stop flashing as soon as the download is done.

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