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Light
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Indicator
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Meaning
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Action
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Power
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Off
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There’s no power to your connection box. All the other lights will also be off if when your Connection Box has no power.
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Check your connection box is plugged in and turned on. If it’s still not powering on (flashing green) try our troubleshooting tips or contact support.
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Solid red
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Your Connection Box is operating on backup battery power.
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If there’s a mains power outage in your area, your backup battery will allow for up to 5 hours of power. If there’s no power outage in your area, try troubleshooting.
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Solid green
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Your Connection Box is working fine. Sometimes the indicator light might appear more orange/ yellow than green – that’s ok.
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No action required.
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Flashing green
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Your Connection box is booting up.
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Nothing to do here. The light will turn to solid green shortly.
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Optical
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Off
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Your Connection box has been disabled.
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Restart your connection box and if that doesn’t work, contact support.
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Solid red
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Your Connection box has lost connection to the network.
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Try troubleshooting your connection box. If that doesn’t work, contact support.
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Solid green
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Your Connection Box is working fine.
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No action required.
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Flashing green
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Your Connection Box is working and there’s normal activity on the network.
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No action required.
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Alarm
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Off
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Your Connection Box is working but you don’t have any devices attached.
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No action required.
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Solid red
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Your Connection Box isn’t working. An issue has been detected.
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Try troubleshooting your Connection Box. If that doesn’t work,contact support.
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Solid green
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Your Connection Box is working fine.
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No action required.
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Uni-D
1/2/3/4
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Off
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You’ve got no active Ethernet devices connected to this port right now.
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If you’re having difficulty connecting your devices, try restarting them and your connection box. If a restart doesn't fix the problem,contact support.
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Solid yellow
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There’s an active device capable of up to 1000Mbps is plugged in.
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No action required.
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Flashing yellow
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Data activity detected on the network.
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No action required.
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Solid green
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There’s an active device capable of up to 10/100Mbps is plugged in.
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No action required.
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Flashing green
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Data activity detected on the network.
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No action required.
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Update
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Off
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Normal
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No action required.
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Solid red
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Your Connection Box failed to download an update.
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contact support with us.
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Flashing green
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Your Connection Box is downloading a software updated.
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Nothing to do. It’ll stop flashing as soon as the download is done.
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