Troubleshoot your Fibre to the Premises (FTTP) connection Belong

Troubleshoot your Fibre to the Premises (FTTP) connection

 

This page contains useful troubleshooting tips if you are having issues connecting to the internet with an nbn™ FTTP service.

If you’re unsure of your technology type, you can check here.
 

Check for an outage in your area

Currently, our outage checker is unavailable due to maintenance. In the meantime, we suggest using the options below to check for any network disruptions that may be affecting your service.

nbn™ service 

To find out if planned maintenance or an outage is affecting your nbn™ service, use the nbn network outages checker.

 

Check your cables

Locate your indoor NBN™ Network Connection Box and modem and ensure that they’re connected properly
Make sure all the cables are in good condition and plugged in properly, without any kinks or any damage.
For Belong's DWA0122 modem on FTTP services, check out the set up guide


Check your nbn™ Connection Box lights

The different coloured lights on your connection box denote certain issues your service may be experiencing. Use our helpful table to identify what issues the lights indicate and how to resolve them. 
 

Reset your nbn™ Connection Box and modem

To reset your connection box, follow this step-by-step article.
 

A Wi-Fi issue

Try connecting directly to the modem using an Ethernet cable. If this works, it may indicate a Wi-Fi issue, see our Wi-Fi troubleshooting for more help and advice.

 

Try another browser

Close your internet browser entirely and open a new one as sometimes the program you are using to access the internet has encountered an error.

If you’re using Wi-Fi, try disconnecting from the network and then reconnecting. This should re-establish your connection to the modem.

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