Troubleshoot your Fibre to the Premises (FTTP) connection Belong

Troubleshoot your Fibre to the Premises (FTTP) connection


This page contains useful troubleshooting tips if you are having issues connecting to the internet with an nbn™ FTTP service.

If you’re unsure of your technology type, you can check here.

Check for outages

Check for any nbn™ outages in your area by signing into your Belong account and selecting Tech Support.

From there, you’ll be able to see if there is an issue affecting your address and follow any advice given.


Check your cables

Locate your indoor NBN™ Network Connection Box and modem and ensure that they’re connected properly

Make sure all the cables are in good condition and plugged in properly, without any kinks or any damage.

Check your nbn™ Connection Box lights

The different coloured lights on your connection box denote certain issues your service may be experiencing. Use our helpful table to identify what issues the lights indicate and how to resolve them. 


Reset your nbn™ Connection Box and modem

To reset your connection box, follow this step-by-step article.


A Wi-Fi issue

Try connecting directly to the modem using an Ethernet cable. If this works, it may indicate a Wi-Fi issue, see our Wi-Fi troubleshooting for more help and advice.


Try another browser

Close your internet browser entirely and open a new one as sometimes the program you are using to access the internet has encountered an error.

If you’re using Wi-Fi, try disconnecting from the network and then reconnecting. This should re-establish your connection to the modem.

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