Troubleshooting an FTTN/FTTB nbn internet connection Belong

Troubleshooting an FTTN/FTTB nbn internet connection

This page contains useful troubleshooting tips if you are having issues connecting to the internet with an nbn™ FTTN/B service.

If you’re unsure of your technology type, you can check here.


Check for an outage in your area

Currently, our outage checker is unavailable due to maintenance. In the meantime, we suggest using the options below to check for any network disruptions that may be affecting your service.

nbn™ service - to find out if planned maintenance or an outage is affecting your nbn™ service, use the nbn network outages checker.
 

Check your connection

Make sure your connection has been set up properly by following the steps in our article How do I set up my Belong NBN FTTN (Fibre to the Node) and Fibre to the Building (FTTB) connection? which also includes a helpful, step-by-step video tutorial.


Run an isolation test

Issues with your internet connection are often caused by devices or equipment connected to your phone line and could be the result of faulty filter/splitters, broken ethernet cables, landline telephones, fax machines or even digital set-top boxes causing inference.

If you’re experiencing slower than usual speeds, internet dropouts or static noises on your phone line, conducting this test can help isolate any equipment in your home that might be interfering with your network connection.

Reset your modem

A Wi-Fi issue

Try connecting directly to the modem using an Ethernet cable. If this works, it may indicate a Wi-Fi issue, see our Wi-Fi troubleshooting for more help and advice.
 

Try another browser

Close your internet browser entirely and open a new one as sometimes the program you are using to access the internet has encountered an error.

If you’re using Wi-Fi, try disconnecting from the network and then reconnecting. This should re-establish your connection to the modem.

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