This page contains useful troubleshooting tips if you are having issues connecting to the internet with an nbn™ FTTN/B service.
If you’re unsure of your technology type, you can check here.
Check for outages
Check for any nbn™ outages in your area by signing into your Belong account and selecting Tech Support.
From there, you’ll be able to see if there is an issue affecting your address and follow any advice given.
Check your connection
Make sure your connection has been set up properly by following the steps in our article How do I set up my Belong NBN FTTN (Fibre to the Node) and Fibre to the Building (FTTB) connection? which also includes a helpful, step-by-step video tutorial.
Run an isolation test
Issues with your internet connection are often caused by devices or equipment connected to your phone line and could be the result of faulty filter/splitters, broken ethernet cables, landline telephones, fax machines or even digital set-top boxes causing inference.
If you’re experiencing slower than usual speeds, internet dropouts or static noises on your phone line, conducting this test can help isolate any equipment in your home that might be interfering with your network connection.
Reset your modem
A Wi-Fi issue
Try connecting directly to the modem using an Ethernet cable. If this works, it may indicate a Wi-Fi issue, see our Wi-Fi troubleshooting for more help and advice.
Try another browser
Close your internet browser entirely and open a new one as sometimes the program you are using to access the internet has encountered an error.
If you’re using Wi-Fi, try disconnecting from the network and then reconnecting. This should re-establish your connection to the modem.