Reset your modem
Power off your modem for 15 minutes to allow connection to re-establish with the network. Turn off the computer/device that you are connecting with then turn it back on again and reboot the modem.
You may need to reset your modem to its factory settings. By using a pen, toothpick or the back of an earring, press the reset pinhole button at the back of the modem which showed RESET and hold until the lights on the modem turn off, then release. Allow for the modem to re-establish a connection with the network.
IMPORTANT TO KNOW: A factory reset of the modem will bring it to a default state, and any previous settings will be reset.Check for a Wi-Fi issue
Try connecting directly to the modem using an Ethernet cable. If this works, it may indicate a Wi-Fi issue, see our Wi-Fi troubleshooting
for more help and advice.Try another browserClose your internet browser entirely and open a new one as sometimes the program you are using to access the internet has encountered an error. If you’re using Wi-Fi, try disconnecting from the network and then reconnecting. This should re-establish your connection to the modem.
Check for an outage in your area
Currently, our outage checker is unavailable due to maintenance. In the meantime, we suggest using the options below to check for any network disruptions that may be affecting your service.
To find out if planned maintenance or an outage is affecting your nbn™ service, use the nbn network outages checker.