NBN Connection Issues Belong

NBN Connection Issues

Our Support pages search is a great way to help you resolve some of your issues.

Common resolutions to troubleshooting:

Power off your modem for 15 minutes to allow connection to re-establish with the network. Turn off the computer / device that you are connecting with then turn it back on again and reboot the modem.

Close your internet browser entirely and open a new one as sometimes the program you are using to access the internet has encountered an error If you are using Wi-Fi, try disconnecting from the network and then reconnecting. This will re-establish your connection to the modem

You may also want to try connecting directly to the modem using an Ethernet cable. If this works, it may indicate a Wi-Fi issue, see our WiFi troubleshooting for more info
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