If your Technology type is Fibre to the Basement (FTTB)
technician will check some equipment in the communication room as well as inside your home to test wiring and wall sockets.
Please make sure the technician has access to the building’s communication room/cupboard on the day. You may need to organise this with the building manager. If your Technology type is Fibre to the Node (FTTN)
The nbn technician may work in and outside your home. They might need to install a small box on the outside wall of your home and complete some wiring or need access to a wall socket inside your home.If your Technology type is Fibre to the Premise (FTTP) Hybrid Fibre Coaxial (HFC) or Fibre to the Curb (FTTC)
The nbn technician will work in and outside your home to install equipment including a small box on the outside wall, as well as wiring, a wall socket and a modem connection box inside your home.
Please note: As of 31 January 2021, we no longer provide Hybrid Fibre Co-Axial (HFC) on the nbn.
Other things you need to know
If you live in an apartment building
, make sure you have full access to the communication room with your building manager on the day of the appointment.
If you’re renting
, you’ll need to get permission from your landlord or real estate agent to install the nbn. The technician may need to see the permission email or letter, or you can arrange a call for a verbal permission.
If you have a body corporate
, you’ll need to get permission from the body corporate to install the nbn. The technician may need to see the permission email or letter, or you can arrange a call for a verbal permission.
What happens after the appointment?
Once your appointment is completed by the nbn™ technician, it can take up to 24 hours to register in our systems. In some instances, your service will work straight away and you can plug in your modem and any additional devices provided to you by nbn. You’ll know when you’re connected because the internet service light on your modem will go solid green, we will also send you an SMS within three business days to let you know your service is active.