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Troubleshooting
NBN > Getting started
How do I set-up my Belong modem for services on the nbn™?
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When can I plug my modem in?
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Why haven’t I received my modem?
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What should I do if my details change after I submit my order?
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When will I need to pay for my Belong service?
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Why do I need an nbn co installation appointment?
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What is a NBN Co standard installation?
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How do I prepare for my FTTB/FTTN appointment?
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How will I know when my nbn Fibre to the Curb (FTTC) service is ready to use?
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Do I need to pay for my NBN Co installation appointment?
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What do I need to know before my NBN Co installation appointment date?
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What if I can’t make the current appointment or need it earlier?
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How long will it take for my Belong internet to be connected?
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Why can I only select a move in date up to four weeks away?
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If I sign up now will my service be activated by the time I move?
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Switch from Belong ADSL to Belong on the NBN
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How long will my NBN Co installation appointment take?
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What can I expect during my appointment?
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What technology type do I have?
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What payment options are available?
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How can I change my NBN Co installation appointment?
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Will the NBN Co installation require me to put more cables/wires into my home?
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Why has my nbn™ technician appointment been rescheduled?
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What are the factors that affect NBN Co installation appointment dates?
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What is the difference between a NBN Utility Box and a NBN Connection Box?
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Will I need a new modem when I move house?
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Do I need to be there during the nbn co installation?
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Will I need to sign anything after my NBN Co installation appointment?
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