nbn support & frequently asked questions

NBN

Looking to join Belong

Getting started

Manage my account

Troubleshooting
ADSL

Looking to join Belong

Getting started

Manage my account

Troubleshooting

NBN > Getting started

How do I set-up my Belong modem for services on the nbn™?

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When can I plug my modem in?

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Why haven’t I received my modem?

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Why do I need an nbn co installation appointment?

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What is a NBN Co standard installation?

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How do I prepare for my FTTB/FTTN appointment?

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Will I need a new modem when I move house?

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What technology type do I have?

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Do I need to pay for my NBN Co installation appointment?

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What do I need to know before my NBN Co installation appointment date?

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What if I can’t make the current appointment or need it earlier?

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How long will it take for my Belong internet to be connected?

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If I sign up now will my service be activated by the time I move?

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Switch from Belong ADSL to Belong on the NBN

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How long will my NBN Co installation appointment take?

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How can I change my NBN Co installation appointment?

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Will the NBN Co installation require me to put more cables/wires into my home?

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Why has my nbn™ technician appointment been rescheduled?

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What can I expect during my appointment?

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What are the factors that affect NBN Co installation appointment dates?

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What is the difference between a NBN Utility Box and a NBN Connection Box?

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Do I need to be there during the nbn co installation?

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Will I need to sign anything after my NBN Co installation appointment?

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What payment options are available?

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Support

NBN

ADSL

NBN > Getting started

How do I set-up my Belong modem for services on the nbn™?

When can I plug my modem in?

Why haven’t I received my modem?

Why do I need an nbn co installation appointment?

What is a NBN Co standard installation?

How do I prepare for my FTTB/FTTN appointment?

Will I need a new modem when I move house?

What technology type do I have?

Do I need to pay for my NBN Co installation appointment?

What do I need to know before my NBN Co installation appointment date?

What if I can’t make the current appointment or need it earlier?

How long will it take for my Belong internet to be connected?

If I sign up now will my service be activated by the time I move?

Switch from Belong ADSL to Belong on the NBN

How long will my NBN Co installation appointment take?

How can I change my NBN Co installation appointment?

Will the NBN Co installation require me to put more cables/wires into my home?

Why has my nbn™ technician appointment been rescheduled?

What can I expect during my appointment?

What are the factors that affect NBN Co installation appointment dates?

What is the difference between a NBN Utility Box and a NBN Connection Box?

Do I need to be there during the nbn co installation?

Will I need to sign anything after my NBN Co installation appointment?

What payment options are available?