Manage your nbn account

NBN

Looking to join Belong

Getting started

Manage my account

Troubleshooting
ADSL

Looking to join Belong

Getting started

Manage my account

Troubleshooting

NBN > Manage my account

How do I know what service I have?

This helped This didn't help
Thanks for your feedback!
How do I make a one-off payment?

This helped This didn't help
Thanks for your feedback!
What can I do if I can’t pay on the 1st of the month because I get paid on a different date?

This helped This didn't help
Thanks for your feedback!
How do I change my Speed Plan?

This helped This didn't help
Thanks for your feedback!
How do I cancel my account?

This helped This didn't help
Thanks for your feedback!
What happens if my payment does not go through or I cancel my recurring payments?

This helped This didn't help
Thanks for your feedback!
Changing Wi-Fi Network Name and Password

This helped This didn't help
Thanks for your feedback!
Why did I receive a payment reminder notification?

This helped This didn't help
Thanks for your feedback!
Where can I see my invoice?

This helped This didn't help
Thanks for your feedback!
How do I set up my Belong password?

This helped This didn't help
Thanks for your feedback!
How do I set up my Belong NBN FTTN (Fibre to the Node) and Fibre to the Basement (FTTB) connection?

This helped This didn't help
Thanks for your feedback!
How do I set up recurring payments?

This helped This didn't help
Thanks for your feedback!
How do I check or change which IP address I have?

This helped This didn't help
Thanks for your feedback!
How do I manage my account online?

This helped This didn't help
Thanks for your feedback!
Wi-Fi Connection issues

This helped This didn't help
Thanks for your feedback!
How do I move my Belong service with me?

This helped This didn't help
Thanks for your feedback!
What does no lock-in really mean?

This helped This didn't help
Thanks for your feedback!
How do I change my plan?

This helped This didn't help
Thanks for your feedback!
How do I update my payment details?

This helped This didn't help
Thanks for your feedback!
What is an IP address?

This helped This didn't help
Thanks for your feedback!
What are my options if I can't pay?

This helped This didn't help
Thanks for your feedback!
How can I see who’s connected to my home Wi-Fi?

This helped This didn't help
Thanks for your feedback!
What does it cost to move my Belong service to a new address?

This helped This didn't help
Thanks for your feedback!

Support

NBN

ADSL

NBN > Manage my account

How do I know what service I have?

How do I make a one-off payment?

What can I do if I can’t pay on the 1st of the month because I get paid on a different date?

How do I change my Speed Plan?

How do I cancel my account?

What happens if my payment does not go through or I cancel my recurring payments?

Changing Wi-Fi Network Name and Password

Why did I receive a payment reminder notification?

Where can I see my invoice?

How do I set up my Belong password?

How do I set up my Belong NBN FTTN (Fibre to the Node) and Fibre to the Basement (FTTB) connection?

How do I set up recurring payments?

How do I check or change which IP address I have?

How do I manage my account online?

Wi-Fi Connection issues

How do I move my Belong service with me?

What does no lock-in really mean?

How do I change my plan?

How do I update my payment details?

What is an IP address?

What are my options if I can't pay?

How can I see who’s connected to my home Wi-Fi?

What does it cost to move my Belong service to a new address?