Manage your nbn account

NBN

Looking to join Belong

Getting started

Manage my account

Troubleshooting
ADSL

Looking to join Belong

Getting started

Manage my account

Troubleshooting

NBN > Manage my account

How do I know what service I have?

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How do I make a one-off payment?

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What can I do if I can’t pay on the 1st of the month because I get paid on a different date?

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How do I change my Speed Plan?

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How do I cancel my account?

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What happens if my payment does not go through or I cancel my recurring payments?

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Changing Wi-Fi Network Name and Password

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How do I update my payment details?

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Why did I receive a payment reminder notification?

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Where can I see my invoice?

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How do I set up my Belong password?

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How do I set up my Belong NBN FTTN (Fibre to the Node) and Fibre to the Basement (FTTB) connection?

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How do I set up recurring payments?

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How do I check or change which IP address I have?

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How do I manage my account online?

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Wi-Fi Connection issues

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How do I move my Belong service with me?

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What does no lock-in really mean?

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How do I change my plan?

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What is an IP address?

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What are my options if I can't pay?

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How can I see who’s connected to my home Wi-Fi?

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What does it cost to move my Belong service to a new address?

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Support

NBN

ADSL

NBN > Manage my account

How do I know what service I have?

How do I make a one-off payment?

What can I do if I can’t pay on the 1st of the month because I get paid on a different date?

How do I change my Speed Plan?

How do I cancel my account?

What happens if my payment does not go through or I cancel my recurring payments?

Changing Wi-Fi Network Name and Password

How do I update my payment details?

Why did I receive a payment reminder notification?

Where can I see my invoice?

How do I set up my Belong password?

How do I set up my Belong NBN FTTN (Fibre to the Node) and Fibre to the Basement (FTTB) connection?

How do I set up recurring payments?

How do I check or change which IP address I have?

How do I manage my account online?

Wi-Fi Connection issues

How do I move my Belong service with me?

What does no lock-in really mean?

How do I change my plan?

What is an IP address?

What are my options if I can't pay?

How can I see who’s connected to my home Wi-Fi?

What does it cost to move my Belong service to a new address?