Manage your nbn account

NBN

Looking to join Belong

Getting started

Manage my account

Troubleshooting
ADSL

Looking to join Belong

Getting started

Manage my account

Troubleshooting

NBN > Manage my account

How do I know what service I have?

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How do I make a one-off payment?

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What can I do if I can’t pay on the 1st of the month because I get paid on a different date?

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When will my Speed Boost be active?

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How do I change my Speed Boost?

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How do I cancel my account?

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Changing Wi-Fi Network Name and Password

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How can I see who’s connected to my home Wi-Fi?

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How do I change my plan?

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How do I check or change which IP address I have?

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How do I choose Speed Boost?

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How do I manage my account online?

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How do I move my Belong service with me?

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How do I set up my Belong on the NBN FTTB/FTTN service?

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How do I set up my Belong password?

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How do I set up recurring payments?

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How do I update my current service from Standard Evening Speed Boost to Standard Plus Evening Speed Boost?

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How do I update my payment details?

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What do I do if I can't pay?

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What does it cost to move my Belong service to a new address?

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What does no lock-in really mean?

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What happens if I go over my data allowance?

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What happens if my payment does not go through or I cancel my recurring payments?

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What is an IP address?

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When will I be invoiced for Speed Boost?

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Where can I see my invoice?

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Why did I receive a payment reminder notification?

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Wi-Fi Connection issues

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Support

NBN

ADSL

NBN > Manage my account

How do I know what service I have?

How do I make a one-off payment?

What can I do if I can’t pay on the 1st of the month because I get paid on a different date?

When will my Speed Boost be active?

How do I change my Speed Boost?

How do I cancel my account?

Changing Wi-Fi Network Name and Password

How can I see who’s connected to my home Wi-Fi?

How do I change my plan?

How do I check or change which IP address I have?

How do I choose Speed Boost?

How do I manage my account online?

How do I move my Belong service with me?

How do I set up my Belong on the NBN FTTB/FTTN service?

How do I set up my Belong password?

How do I set up recurring payments?

How do I update my current service from Standard Evening Speed Boost to Standard Plus Evening Speed Boost?

How do I update my payment details?

What do I do if I can't pay?

What does it cost to move my Belong service to a new address?

What does no lock-in really mean?

What happens if I go over my data allowance?

What happens if my payment does not go through or I cancel my recurring payments?

What is an IP address?

When will I be invoiced for Speed Boost?

Where can I see my invoice?

Why did I receive a payment reminder notification?

Wi-Fi Connection issues