Belong on the nbn™ network is a broadband service delivered to you using a variety of different broadband technologies provided by nbn co. There are currently four ways Belong can connect customers to the nbn network:
- nbn network over Fibre to the Premise (also known as FTTP): nbn co runs fibre directly to a customer’s home. nbn co needs to install an nbn utility box (outside your home) and an nbn connection box (inside your home) to allow you to connect to the nbn network. We'll let you know if you need an appointment when you sign up.
- nbn network over Fibre to the Basement/Building (also known as FTTB): Fibre is run to a multi dwelling unit (typically an apartment building), with existing internal copper wiring within the building used to connect a VDSL service (Very-High-Bit-Rate DSL). Customers connect via their modem to the existing telecommunications socket. If you have an existing phone service on the line, you'll experience downtime until we get you connected.
- nbn network over Fibre to the Node (also known as FTTN): Fibre optic cables are run from the telephone exchange to a street node or pillar, then the existing telecommunications copper lines are used to deliver broadband to the home. You connect via your modem to the existing telecommunications socket. If you have an existing phone service on the line, you will experience downtime until we get you connected.
- nbn network over Fibre to the Curb (also known as FTTC): Fibre is run close to your home, connecting to a Distribution Point Unit (DPU), located on the street. From here, the existing copper network is connected to the fibre to form the nbn connection. To power your FTTC service with electricity and provide your connection to the nbn broadband access network, you will also need a network connection device (NCD), which Belong will send you. In most cases you'll self-install your NCD, but in some cases, you'll need an appointment with a Belong technician. We'll let you know if you need an appointment when you sign up.
As of 31 January 2021, we no longer provide Hybrid Fibre Co-Axial (HFC) on the nbn.
Belong on the nbn network is not a suitable product for you if you require a landline phone service at your place. Belong also does not support specialised services like medical alarms, lift phones or fire indicator panels. You should check with your equipment provider(s) to confirm they work on the nbn network.