Before you have a Belong service, on the nbn network, connected at your place it is important to understand how you will be connected to the service.
It’s a good idea to read our question and answer to What is Belong on the nbn? for a basic overview.
Fibre to the Building
(Qualification Message: Congratulations you can get Belong on the nbn network - FTTB)
Fibre to the Node
(Qualification Message: Congratulations you can get Belong on the nbn network - FTTN)
If nbn co are re-using the existing wiring in your building, an nbn technician will need to connect the wiring to the nbn node in your building. You’ll need to work with your building manager to ensure the technician has access to the communications room where the node has been installed. Once your line is connected to the nbn node, the nbn technician will need access to your place to test the line so please make sure you are home.
If you have an existing service on your line (e.g. phone, fax or internet) access to that service will be lost during the switch over from ADSL to nbn. Your internet service will be restored. However, Belong on the nbn network is not a suitable product for you if you require a landline phone service at your place.
Belong also does not support specialised services like medical alarms, lift phones or fire indicator panels. You should check with your equipment provider(s) to confirm they work on the nbn network.
If you need a phone service at your place due to priority assistance, Belong is not suitable for you.