How do I prepare for my Hybrid Fibre Coaxial (HFC) Appointment?
We will arrange for an nbn co technician to install your service. We'll send you an SMS with all the information you need. Either you, or a person 18 years or older (who is authorised to act on your behalf), has to be home during the nbn installation appointment.
If you have an existing cable service (e.g. internet or pay TV), access to this service will be lost during the installation of the nbn equipment and during activation of your service. During the installation process, nbn co will install an HFC radio frequency splitter to allow your existing services to work after the installation is complete. It is nbn co’s responsibility to make sure your existing services still work after installation, so please get in contact with the nbn technician or with nbn co if you have any issues.