Belong uses Telstra’s ADSL2+ network, which provides maximum download speeds of up to 20Mbps into the home and maximum upload speeds of up to 850 Kbps.
If ADSL2+ is unavailable in your area, you’ll receive an ADSL 1 service where available and we can upgrade you to ADSL2+ when it becomes available. ADSL 1 provides a maximum download speed of up to 8Mbps into the home, and maximum upload speeds of up to 384 Kbps.
Actual speeds may be lower and will vary based on a number of factors including; distance to the exchange, internet traffic in your neighbourhood, how you use your service, the quality of your telephone line and how you’re connecting to your Belong modem.
If you’ve used all of your monthly data allowance, your connection speed will automatically be slowed. You can check your data usage by signing in to your account or checking the Belong app.
We understand going over your monthly allowance can happen from time to time, so you can change your plan online once a month in the ‘Manage service’ section of your account or through the Belong app.
The graph (below) shows theoretical maximum download speeds based on distance from the exchange. All ADSL/2+ internet service providers use the same infrastructure to connect to the exchange, meaning speeds in each area should be similar across different providers.