There are a few things that need to happen after your order’s confirmed before we can connect your service.
- Your modem’s delivered - this usually takes 2-5 business days.
- Infrastructure needs to be connected for activation - sometimes you’ll need a technician to help with this. The time this takes depends on what you’re doing. We’ll give you a specific connection date once your order is confirmed, but general time frames are below:
|Service Type||What you’re doing||How long it usually takes|
|ADSL Broadband||Moving an ADSL service from another provider to Belong||2-7 business days|
| ||Setting up a new ADSL service with Belong||2-7 business days|
|ADSL Bundle||Moving your phone service from another provider on the Telstra network to Belong||2-7 business days|
| ||Moving your phone service from another provider not on the Telstra network to Belong||8-23 business days|
| ||Setting up a new a new connection and phone line (technician needed)*||8-23 business days|
Once the set-up is complete at your place, your service is usually active in five minutes, but in some cases we may need to do extra background work, which can take up to five days.
Please note these are average timeframes only. We may be able to get you online sooner or your order may take a little longer than anticipated. Rest assured we’re working on activating your service as soon as possible - there’s no need to call us to activate your service within these timeframes.
If you need a new phone line installed, there may be extra costs in addition to an activation fee if a trenching or a lead-in is required at your home. Please see the Belong ADSL page for more information about pricing and fees.
For more details about new line installations see: Do I need a phone line to get Belong ADSL Broadband?. If you’ve signed up for a Belong ADSL Bundle, your limited phone service will be active before your broadband service.
If you need to contact us, please follow the steps outlined on our COVID-19 FAQ page here.