ADSL, ADSL2+ support & frequently asked questions | Belong
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Looking to join Belong
Getting started
Manage my account
Troubleshooting
ADSL > Getting started
When can I plug my modem in?
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Why haven’t I received my modem?
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What should I do if my details change after I submit my order?
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When will I need to pay for my Belong service?
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What technology type do I have?
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When is my Belong ADSL Broadband or Bundle service ready to use?
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How long will it take to connect my Belong ADSL service?
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How do I set up my modem for my Belong service on ADSL?
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How do I set up my phone?
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Why can I only select a move in date up to four weeks away?
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Is my Belong ADSL service NBN-compatible?
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If I sign up now will my service be activated by the time I move?
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What payment options are available?
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How do I prepare for my appointment?
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Why has my technician appointment been rescheduled?
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Will I need a new modem when I move house?
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I am an existing Belong ADSL Broadband customer, can I upgrade to the Belong ADSL Bundle?
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