Belong is committed to providing simple plans with no surprises. But we also realise that life can throw in some surprises and you may find yourself in genuine financial hardship and unable to pay for your Belong service.
These situations may include, unemployment, sudden illness, a death in the family, or being affected by domestic or family violence, natural disaster such as fire, flood or drought, or any other temporary or ongoing cause.
How we can assist you
If your situation meets our Financial Hardship policy criteria, we’ll work with you to get control of your Belong account sooner. Simply click on the Help? button at the bottom of the page. We're here to help.
What happens if we don’t hear from you
If your monthly payment has not been paid 10 days after its due date, your service will automatically be reduced to include only: emergency outbound calls, inbound calls and messages, and data speeds to a maximum of 64kbps. If your payment has still not been made 25 days after its due date, your service will be suspended and you will lose your data bank.
To recover your service after suspension, simply pay any outstanding amount plus your next monthly payment via the Belong app or via your Belong account within 60 days of the original payment due date.
Things you should know: You'll still be able to make outbound calls to emergency numbers (e.g. 000 and 112) while your service is reduced or shaped.