If you can’t pay your bill and want to keep your service we have a few options to help.
Our Financial Hardship policy covers unforeseen circumstances that may impact our customers’ ability to meet their current financial commitments.
That means we'll try to offer you ways to help you stay in control of your Belong account, such as payment arrangements over a period of time, so you don't have to pay the whole amount at once.
You can discuss your situation with us any time. Call us on 1300 235 664.
You may also wish to consider obtaining advice from a community financial counsellor by calling 1800 007 007 from anywhere in Australia (minimum opening hours are 09:30 to 16:30 Monday to Friday), seeking other assistance from the National Debt Helpline or a community welfare organisation such as the Salvation Army, St Vincent de Paul Society, Anglicare and others.
Paying your current bill
If you’re experiencing financial hardship and want to keep your service we may offer you the option to:
- transfer to a lower cost plan
- waiver any current amounts owed
- waiver applicable contract early termination fees
We always strive to help you pay your next bill with:
- no additional data usage charges
- predictable monthly charges
- restriction of services to prevent further debt
Paying a late bill
If your monthly payment has not been paid 10 days after its due date, your service will automatically be suspended to data speeds with a maximum of 64kbps. If your payment has still not been made 25 days after its due date, your service will be cancelled and disconnected.
If your service is disconnected and you are on a contract, you will be charged an early termination fee. To re-join Belong after your service is disconnected, you'll be charged the then-current activation fee plus any outstanding overdue amounts before we can connect you again.