What if I’m getting poor call quality on Belong Voice service?
The quality of your internet connection directly impacts the quality of your Belong Voice calls. For example if you’re making a call while downloading a file and streaming a movie, then call quality may be average to poor.
Tip. There’s a red/green traffic light in the app that tells you if your Belong Voice service is having Wi-Fi issues. Tap ‘settings’, then ‘About Us’. Even with full Wi-Fi reception you may have a red light which means your Belong Voice service is not getting an adequate internet speed to make reliable phone calls. If it’s green you’re good to go.