Common resolutions to troubleshooting:
- Power off your modem for 15 minutes to allow connection to re-establish with the network. Turn off the computer/device that you are connecting with then turn it back on again and reboot the modem.
- Close your internet browser entirely and open a new one as sometimes the program you are using to access the internet has encountered an error. If you’re using Wi-Fi, try disconnecting from the network and then reconnecting. This will re-establish your connection to the modem
- You may also want to try connecting directly to the modem using an Ethernet cable. If this works, it may indicate a Wi-Fi issue, see our Wi-Fi troubleshooting for more help and advice
- You may need to reset your modem to its factory settings. By using a pen, toothpick or the back of an earring, press the reset pinhole button at the back of the modem which showed RESET and hold until the lights on the modem turn off, then release. Allow for the modem to re-establish a connection with the network
PLEASE NOTE: Factory reset of the modem will bring it to a default state, and any setting which was previously performed will be reset.