Our supplier is currently experiencing IT issues and it’s impacting our modem and NBN box deliveries.
Does this impact me?
If you've recently placed an order and have you not received your delivery you might be affected by this delay. We've reached out to affected customers by SMS and email.
If you think your order has been affected but haven't heard from us, get in touch so we can keep you updated.
When will it be resolved?
Our supplier is working to resolve this issue as soon as possible and expects to resume service over the next few days. We'll be posting updates here until this issue is resolved and we encourage you to check back in daily.
Things you need to know:
- You won't be billed until your service is working
- If you have a technician appointment it will still go ahead
- You can connect your modem as soon as it arrives
If you find yourself without internet
We know it’s not perfect, but we’ve got some ‘hacks’ to help get you online.
Set up a wi-fi hotspot using your phone
A personal wi-fi hotspot allows you to share mobile data via your smartphone with other devices (computers, tablets) when you don’t have access to a local wi-fi network.
To get online, check out our support article Set up a personal hotspot via your mobile device.
Connect your device directly to your nbn box if you're switching from ADSL to nbn (for FFTP, HFC ONLY)
- Locate an ethernet cable
- Plug ethernet cable into your nbn box/device
- Insert other end of the ethernet cable into the device you want to use (laptop, computer, smart tv)
Important to know:
HFC (Hybrid Fibre Co-Axial) only has 1 plug.
FTTP (Fibre to the Premises) has 4 however the majority activate on port 1 (but if that doesn’t work, give them all a try).
[Last updated: 1.40pm, 10 February 2020 AEST/AEDT]