How long will it take for my Belong internet to be connected? Belong

How long will it take for my Belong internet to be connected?

If there has been a previous nbn connection at your premises, the standard time frame is 1 to 5 business days and there will no additional work required by a technician. If your address has not been connected to the nbn before the standard time frame can be up to 15 business days and is dependent on your technology type and if any appointments are required to get you up and running.

NBN Technology Types:

You can check your technology type here
 

FTTP

Fibre to the Premises (FTTP) is where a fibre optic line is run all the way to the premises. FTTP requires a network device to be installed inside the home, which requires power to operate.

FTTN

Fibre to the Node (FTTN) is utilised in circumstances where the existing copper network will be used to make the final part of the nbn™ network connection, from a nearby FTTN cabinet or micro-node to the premises.

The fibre node is likely to take the form of a street cabinet. Each street cabinet will allow the nbn network signal to travel over optic fibre from the exchange to the cabinet and connect with the existing copper network to reach your premises.

FTTB

Fibre to the Building (FTTB) is generally used when connecting an apartment block or a similar type of building to the network.

A fibre optic line is run to the building communications room – the existing technology in the building is then used to connect to each apartment.

HFC

Hybrid Fibre Coaxial (HFC) is used in circumstances where the existing ‘Pay TV’ or cable network can be used to reach the premises.

HFC requires a network device to be installed at the point where the HFC line enters your home, which requires power to operate.

FTTC

Fibre to the Curb (FTTC), is used in circumstances where fibre is extended close to your premises, connecting to a small Distribution Point Unit (DPU), generally located inside a pit on the street. From here, the existing copper network is connected to the fibre to complete the connection to the premises. 

To power the FTTC service with electricity and provide a connection to an FTTC nbn connection device (NCD) will be required inside the home.

 

If there has been a previous nbn connection at your premises

Once your modem arrives and you’ve set it up, it usually take five minutes for your service to be active, but in some cases we may need to do extra background work, which can take up to five days. You’ll know when your service is active because the internet service light on your modem will go solid green.

If the nbn has not been installed at your premises previously

You'll need an appointment for a technician to complete some work. Depending on the nbn technology you may be required to be at home when the technician arrives, don’t worry, we will let you know what you need to do.  We’ll send you an SMS with the appointment date and time, once your appointment is completed make sure you plug in all the equipment. You’ll know when you’re connected because the internet service light on your modem will go solid green.

Please note: Either you or a person 18 years or older has to be home during the nbn installation appointment.


 
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