How do I prepare for my appointment?
We will let you know if a technician is required to attend your address in order to connect your service.
Please make sure that either you, or somebody over 18 who is authorised to act on your behalf is present during this time.
The technician will be at your address for approximately 1 hour to complete the installation of your service.
If you reside in a multi dwelling unit complex, please speak with the building manager to allow the technician access to the central termination point for all of the phone services in your complex (known as the 'MDF') in order to complete the installation of your service.
If you or somebody else over the age of 18 is unable to be present for the scheduled appointment please contact us to reschedule your installation.
Please note that rescheduling your appointment may delay the connection of your service.