How do I cancel my account? Belong

How do I cancel my account?

We'd love to keep you with us!  Perhaps a different plan could suit your needs?

To cancel your service, click on the Help? button at the bottom of the page.  We can look at your disconnection options, make sure you're getting all the benefits available from your Belong service or address any problems you may have with your service.

If you're moving, check out Moving Home instead.

If you've selected to change to another provider then you may have been offered a rapid transfer. This is a process where the new provider will organise the changeover, including cancellation of the existing service.

We still suggest you contact us just to confirm if:

  • Your service is on a fixed term contract and whether an Early Termination Charge applies and/or
  • In the case of a a rapid transfer; invoicing has ceased
Can I rejoin after I cancel?
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